Terms & Conditions
Please review the following terms governing your use of our services and text messaging communications.
Effective Date: April 20, 2026
These terms summarize website use, services, consultation requests, SMS terms, liability, governing law, and contact information.
1. General Terms of Use
By accessing and using the Tristar Claim Partners website and services, you agree to these Terms and Conditions. The information on this website is for general informational purposes and does not constitute legal, financial, or insurance advice. Each claim is unique, and outcomes vary by circumstances.
2. Services
Tristar Claim Partners represents policyholders in insurance claims on a contingency-fee basis. Fee structure, scope of services, and engagement terms are outlined in individual client agreements. Nothing on this website creates a client relationship until a formal engagement agreement is signed.
3. Consultation Requests and Contact Forms
When you submit a consultation request or contact form, you provide information such as name, phone, email, and claim details. By submitting this information, you consent to Tristar contacting you by phone, email, or text message to discuss your inquiry.
4. SMS Text Messaging Terms
By signing up for text messages, you agree to receive informational messages from Tristar Claim Partners at the number provided. Message frequency varies. Msg & data rates may apply. For help, reply HELP, call (615) 724-2424, or email info@tristarclaim.com. You can opt out at any time by replying STOP.
5. Limitation of Liability
Tristar Claim Partners shall not be liable for indirect, incidental, special, or consequential damages arising from website or service use. Total liability shall not exceed fees paid for services rendered, to the fullest extent permitted by law.
6. Governing Law
These Terms and Conditions are governed by the laws of Tennessee. Any disputes shall be resolved in the courts of Williamson County, Tennessee.
7. Contact Information
For questions, contact info@tristarclaim.com, call (615) 724-2424, or write to Tristar Claim Partners, 6640 Carothers Parkway, Suite 310, Franklin, TN 37067.
Plain-English Terms and SMS Clarifications
These points summarize practical expectations for website use, consultations, public adjusting services, and text messaging.
Does submitting a form create a client relationship?
No. A consultation request lets Tristar review your inquiry and contact you. A client relationship begins only after Tristar and the property owner sign a formal engagement agreement.
Are claim results guaranteed?
No. Every claim depends on the policy, facts, damage documentation, carrier position, and applicable law. Website examples and descriptions are informational and do not guarantee a specific result.
What text messages might I receive?
If you consent to text messaging, Tristar may send informational messages related to your inquiry, scheduling, claim-document requests, or service updates. Message frequency varies based on your situation.
How do I get SMS help or stop messages?
Reply HELP for assistance or STOP to opt out. You can also call (615) 724-2424 or email info@tristarclaim.com for help with communications preferences.
Where are disputes governed?
The terms identify Tennessee law and Williamson County, Tennessee courts as the governing law and venue, subject to applicable legal requirements.
Should I rely on the website as legal advice?
No. The website is general information about public adjusting and Tristar services. For legal, tax, financial, or coverage-litigation advice, consult an appropriately qualified professional.