1
Free Consultation
We begin with a no-cost, no-obligation conversation about your loss. We'll review available documentation and give an honest assessment of whether Tristar can add value to your claim.
A Clear Path From Loss to Recovery
Every Tristar engagement follows a proven five-step process. No surprises, no hidden costs, and no payment unless we deliver results.
Step by Step
From first call through settlement, Tristar keeps the claim organized, documented, and moving forward.
2
Inspection & Documentation
Our team conducts a thorough on-site inspection, documents every element of damage with professional-grade photography, measurements, and detailed notes, and engages engineers, moisture specialists, or other experts when needed.
3
Policy Analysis
We review your insurance policy line by line to identify applicable coverage, endorsements, business interruption, additional living expense provisions, and other overlooked recovery paths.
4
Carrier Negotiation
Armed with comprehensive documentation and policy analysis, we negotiate directly with the insurance carrier, present evidence, respond to questions, and follow up persistently.
5
Settlement
We review each settlement offer, explain your options, and do not recommend acceptance until we believe the offer properly compensates you under your policy terms.
What to Expect During the Process
Major claims can feel opaque. These are the practical expectations Tristar sets at the beginning of an engagement.
What should I have ready for the first call?
Bring the policy if available, claim number, photos or reports you already have, the carrier estimate, denial letter if any, and a short timeline of what happened. If you do not have everything yet, we can still start the conversation.
Who communicates with the insurance carrier?
Once retained, Tristar communicates directly with carrier representatives, inspectors, consultants, and examiners as appropriate, while keeping you informed of important milestones and decisions.
Will I still make settlement decisions?
Yes. Tristar documents, presents, and negotiates the claim, but the policyholder remains the decision-maker. We explain offers and options so you can make informed choices.
What if new damage is discovered later?
Additional damage is common in complex losses. Tristar reviews new information, coordinates documentation, and pursues supplements when supported by the policy and facts.
No Upfront Cost. We Earn When You Do.
Tristar works on a contingency-only basis. Our fee aligns our interests directly with yours.
Contingency Fee
No retainer, hourly billing, or hidden costs. If we do not recover a settlement for you, you owe us nothing.
15% of gross settlement
- No retainer or upfront payment
- No hourly billing
- No cost if we do not recover
- Fee applies only to settlement proceeds